Refund policy
We would rather you test first: the free 24-hour trial exists so you never pay for something that does not work on your TV.
Last updated October 23, 2026
1. When you can get a refund
Within 7 days of payment, if the service does not work on your device or connection and our support cannot fix it.
2. When refunds do not apply
After the refund window, when a login has been shared or used beyond its connection limit, or when the problem is a single channel or event that was temporarily unavailable.
3. How to ask
Message us on WhatsApp or email support@xtreamiptv.us.com with your order details. We will usually try to fix the issue first, then refund if we cannot.
4. Timing
Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or provider.